These terms apply to every order placed through grana.rs. The seller is MILOŠ MIJATOVIĆ PR CVEĆARA GRANA BEOGRAD, Bulevar kralja Aleksandra 274, Beograd, tax ID (PIB) 115923394, company no. (MB) 68750466 (below: Grana).
By sending an order you confirm that you have read these terms and accept them.
Order and contract
Before you send an order you see the contents of the cart, the price of each item, the delivery fee and the total. Nothing is charged at that step.
The contract is made when we confirm your order, by message or by phone. Until that confirmation arrives, the order is a request, not an obligation for you or for us.
We send the confirmation and the order number to the email address you gave. With that number you can follow the order on the “Track your order” page.
Prices and payment
All prices are in Serbian dinars (RSD) and include VAT where Grana is registered for VAT. The price that applies is the one shown when the order is sent.
Payment is in cash, to the courier on delivery or at the shop on collection. Card payment on the site is not switched on, so the site neither asks for nor stores card details. If someone asks you for a card number in our name, it is not us.
Delivery and collection
We deliver to addresses in Belgrade and the surrounding area. The fee is calculated from the actual driving distance from the shop to your address, according to the price list on the Delivery page. You see the amount in the cart before you send the order, not after.
Above a certain cart value delivery is free; the threshold is stated in the cart and on the Delivery page.
Same-day delivery applies to orders sent before we close, if we have the flowers and a free slot. You choose the date and the part of the day in the cart.
Collection is at the shop, Bulevar kralja Aleksandra 274, Beograd, during opening hours.
If we do not find the recipient at the address, we call the person who ordered and agree what to do. Someone else at the same address may take the bouquet. If the delivery fails because of a wrong address or an unreachable recipient, a second trip is charged.
How the bouquet looks
Every bouquet is made by hand on the day of delivery, from the flowers that are fresh that day. The photograph on the site shows the style and the size, not stem by stem.
If a variety is unavailable that day, we replace it with a flower of the same value and the same tone. The value of the bouquet is not reduced by that. If a particular flower matters to you, say so in the note and we will get in touch before we set off.
Withdrawal and complaints
Fresh flowers are perishable goods made to your order, so the statutory right to withdraw within 14 days does not apply to them. For potted plants, vases and extras that right does apply, and the conditions are on the Returns page.
Complaints are made through the procedure on the Complaints page.
Final provisions
Everything not covered here is governed by the law of the Republic of Serbia, above all the Consumer Protection Act and the Trade Act.
We try to settle any dispute by agreement. If that fails, a consumer has the right to out-of-court dispute resolution before a body on the list held by the ministry responsible for trade.
We may change these terms. An order is governed by the terms in force when it was sent.