Buying through the site is a distance contract, so as a rule a consumer has 14 days to withdraw without giving a reason. For flowers that period has exceptions set by the law itself, so we state them plainly.
When the right to withdraw applies
You can return goods within 14 days of receiving them if they are:
- potted plants
- a vase, basket or other extra
- a lasting arrangement not made to order
When it does not apply
The law excludes perishable goods and goods made to the consumer's own specification. For us those are:
- fresh cut flowers and bouquets
- arrangements put together to your idea or for a particular occasion
- items with lettering, engraving or a message made for you
Condition of the goods
Goods are returned unused, in their original packaging and with the receipt. The consumer is liable for any reduction in value resulting from handling beyond what was needed to establish the nature and properties of the goods.
The procedure
Get in touch at cvecara@grana.rs or +381 69 110 1080 and give the order number. We send you the withdrawal form and agree how the goods come back: you bring them to the shop, or send them by courier.
Refunds
We refund as soon as we have the goods back, and at the latest within 14 days of receiving the notice of withdrawal. Since payment is in cash, we return the amount to a bank account you send us, or in cash at the shop, whichever suits you.
Costs
The consumer bears the cost of returning the goods, except where the goods were delivered faulty or are not what was ordered. Then we bear it.